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What are the methods which help in boosting guest experience by hoteliers?

To set things on the right path there has to be the right assistance needed in every step of the process. No doubt whichever task is being done there should not be a single error or it should feel like something is left in-between. This is where the hotel team needs to ensure the guest has the team of their life and they get excited all the time to choose the specific hotel in Punjab. In this blog, I have mentioned some of the ways through which guest experience can be boosted by hoteliers.

Advice to boost customer experience for hoteliers

  • Better check the website experience

It’s about making sure the website has seamless integration & there are online booking tools that help in giving a user-friendly experience. Additionally, this way the conversion rate will get better. Most importantly the necessary rates need to be last and everything needs to be displayed to the T. Most importantly the website should be optimized to make it easier to access through different platforms. Lastly, allowing the user to be at ease for navigating through the entire website. If the hotel can effectively manage the website then it will rank on the top while users look for the best Hotels in Ludhiana.

  • Online reviews should be well-presented

Obviously! If your hotel online reviews are up to the mark then people are going to give preference for Hotel Room Booking in Ludhiana. This is the reason the top-rated hotels make sure to share reviews of the customers on websites & even many other social media platforms. Positive feedback is going to help the hotel business shine in all ways and most importantly it will be given top priority. All in all, taking a proactive approach is necessary.

  • Being creative never goes out of style

It’s true if you are not creative in your respective field then it will give chances to the competitors to outshine. This is the reason the best hotels ensure to put forward on the plate something interesting & exciting which will grab the customer’s attention. It’s like making sure the value they are going to pay the necessary should be given accordingly.

  • Promote the business as much as you can

All those travelers prefer to compare different packages and accordingly choose the one which fits into their budget or it’s worth the money. Whether you are giving discounted rates or not, the top-rated hotels need to tell you that the price they are asking for is right & the quality is top-notch in all ways.

  • Be creative with the service

Remember if the customer is looking for the honeymoon package then better add in the services accordingly. The customers get delighted when there are different options to choose from & most importantly there is utmost convenience.

Hotel ONN is doing every bit to boost customer experience

Hotel ONN is continuously making efforts to ensure all the customers get the experience they are looking for. If you want to zen out yourself at something luxurious yet comfortable, then Hotel ONN welcomes you to do that.

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Which are the different types of hotels available around the world?

It’s always about making sure the right accommodation is found, otherwise the entire stay can get affected. This is the reason, it’s essential that the travel experience is right and the best of service is achieved. So, while you are looking for Hotels in Ludhiana you will come across different ones but the question is how to find the ‘Best one’? Just the way we ensure to find the perfect fit, similarly it’s essential to find a hotel which has a 5-star rating to make the experience worthwhile.

 

Did you know?

The star rating for hotels started in the 1950s and since then it has been in use. It’s one of the essential factors to determine which hotel to select & make sure the entire stay goes with utmost ease and comfort.

 

How are hotels differentiated by the star rating?

While you are on the hunt for Hotel Room Booking in Ludhiana it’s imperative to be cautious in all ways. Most importantly all the necessary standards have to be met because only this way the customers will feel welcomed at your place. The hotel rating is given from 1 star to 5 star and given below is proper detail for the same:

  • 5 star

5 star means luxury at its best. Every service you talk about is simply the best. Most importantly, the hotel amenities and the entire surrounding area ensure your overall experience is one-of-a-kind. The hotel ensures all the necessary amenities are given to the customers like:

  • Personal butler
  • Personalized greeting
  • Ironing
  • Jacuzzi service
  • Classic & award-winning venue
  • Availability of sports or any sort of adventurous activity

 

  • 4 star

The 4-star rating is something that allows to upscale the property by offering the best of service to the clients. It’s like making sure the quality is superior & comfortable in all ways. You will get all the essential toiletries, wellness spa centre, premium bedding, and the best of everything to ensure the overall experience is just the best.

  • 3 star

The 3-star hotel has the mid-range option which helps in ensuring the comfort is top-notch & there is a touch of complementary style in everything. The basic amenities which are included in this option are the business center, gym, room service, valet parking, & TV.

 

  • 2 star

If you are looking for something just under your budget and simply for staying then better go for the budget hotel chain. In such a hotel you will get the TV & phone but do not expect the technology to be at a surpassing level. No doubt, housekeeping service is there.

 

  • 1 star

Just the basic hotel giving the few amenities and nothing over the top. No doubt, it does not mean that it’s unsafe or dirty. It can be referred to as the space where you can crash down & keep your luggage safe.

 

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Professional tips on: How to limit operating cost while boosting customer service?

What’s your one goal as a business owner?

To ensure the customers get the sterling and A1 service every time. This is extremely important in the hotel industry. If the customers are not satisfied or get the service they wished for then automatically the business will get in trouble. In such a scenario, a maximum of effort has to be put into improving customer service.

But, you must be wondering if it won’t increase the operational cost. Well! This is where the efforts need to be made so that your business gets the increasing number for the Hotel Room Booking in Ludhiana. To delight the customers in all ways it’s always about finding the right opportunity and making the best use of it. So, here are some of the professional tips which can help to limit the operating cost while working on improving customer service.

Tips to boost customer service while keeping the operational cost minimal

  • Make the best use of staff training and labor rescheduling

Labor is one of the important and best places to begin with for making the savings higher. It’s like making sure there is the right balance in everything and using the necessary time wisely. There should be a balance between the staff you have and who you keep in the hotel. This is where necessary forecasting needs to be done so that the right plan can be created.

To be one of the top-rated Hotels in Ludhiana it is essential to segment the hotel into luxury suites, smaller rooms, and other sections. Accordingly, train the staff and have the right number of individuals for each section.

  • Use all the necessary utilities wisely

Utilities might seem the first option for boosting the operational cost. However, this is the first thing that needs the focus for ensuring all the right business practices are used. Maintaining good business is like making sure business goodwill is increased. Some of the necessary suggestions to include are:

  • Staff training should include switching on the unused electronics like heating & cooling system, TV, Fan, & other things.
  • Getting the bathroom heater with a timer or even for the lamps
  • Using the light bulbs which have high LED or fluorescent feature
  • Never forget the importance of maintenance

It’s like making sure the maintenance is not compromised in any sense. When the maintenance is performed from time to time, the energy consumption is reduced by 15%. Just imagine, if there is a system breakdown then it will cost more for the hotel, customers will not be at ease, and the hotel will look like everything is filled with hassle & stress. So, it’s important to get the maintenance of everything done every 6 months or depending on your customer base.

  • Let the automation be the game-changer

The use of updated technology with the touch of automation will be right. Whether you talk about efficiencies, time-saving, limiting labor cost, or ensuring the customer has a positive experience, everything will just get better with automated service. Once the process is streamlined the customers will automatically prefer the specific hotel over others.

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Some Tips That Would Help You Decorate Your Hotel This Festive Season

The month of the year came, which everyone was waiting for! Santa has arrived with his gift to give all.

We all like celebrating festivals with our family or friends, the joyous atmosphere are equally vibes with them. Booking Hotels in Ludhiana for a staycation, or visiting your family, you would want a place that would give you a festive environment. After all, it is important to feel the vibe.

Christmas Season Is Upon Us!

This holiday season lights up your Christmas tree and brings out the tinsel in your hotel, the guest that you were eagerly waiting for is arriving soon. You do want your hotel to look extra glamourized.

Hotel Room Booking in Ludhiana can ensure the customers feel the vibe of Christmas

Where To Begin In Decorating Your Hotels?

There are a few points that you must keep in mind while decorating the place, first thing it should be done with love and a festive mood, second do not go overboard, excess of anything is bad, try not to make your space look shabby.

  • Lobby or common area: we always begin our decoration, from the starting. The front view makes up the impression of good management and teamwork. When you enter, the decorative place does make it look beautiful.

Apart from keeping it neat and tidy, seasonal decoration is always a must to pull the attention of your customer. For winter try out some winter theme or for the new year, decorate yur hotel with new vibes.

  • Hotels Room: After decorating the lobby, you would want to surprise your customer, with some personal touches on the hotels’ room. But do remember, the hotel room is a customer personal place so decorate it with care and precisions.

Try to add some cards of merry Christmas or a note on the tableside to make them feel the small but effective gesture. Trying to make them feel at home is also one of the criteria you can follow by adding some small Christmas tree to the room or decorating it with tinsels.

  • Menu Tips: Christmas is known for its lavish food items that family and friends have together, but for the people who are staying at a hotel, you can make it up for them by adding some Christmas favourites to the menu. Like plum cake or cookies, or some lavish meat dish that could authentically represent Christmas.
  • Activity Tips: there are many other ways that you could do to make your customers feel good about this holiday season. But adding some complimentary dish, wine or sweet can bring a smile on their face with this sweet gesture, it will also attract other customers, by mouth to mouth appreciation which can bloom your business.