What’s your one goal as a business owner?
To ensure the customers get the sterling and A1 service every time. This is extremely important in the hotel industry. If the customers are not satisfied or get the service they wished for then automatically the business will get in trouble. In such a scenario, a maximum of effort has to be put into improving customer service.
But, you must be wondering if it won’t increase the operational cost. Well! This is where the efforts need to be made so that your business gets the increasing number for the Hotel Room Booking in Ludhiana. To delight the customers in all ways it’s always about finding the right opportunity and making the best use of it. So, here are some of the professional tips which can help to limit the operating cost while working on improving customer service.
Tips to boost customer service while keeping the operational cost minimal
- Make the best use of staff training and labor rescheduling
Labor is one of the important and best places to begin with for making the savings higher. It’s like making sure there is the right balance in everything and using the necessary time wisely. There should be a balance between the staff you have and who you keep in the hotel. This is where necessary forecasting needs to be done so that the right plan can be created.
To be one of the top-rated Hotels in Ludhiana it is essential to segment the hotel into luxury suites, smaller rooms, and other sections. Accordingly, train the staff and have the right number of individuals for each section.
- Use all the necessary utilities wisely
Utilities might seem the first option for boosting the operational cost. However, this is the first thing that needs the focus for ensuring all the right business practices are used. Maintaining good business is like making sure business goodwill is increased. Some of the necessary suggestions to include are:
- Staff training should include switching on the unused electronics like heating & cooling system, TV, Fan, & other things.
- Getting the bathroom heater with a timer or even for the lamps
- Using the light bulbs which have high LED or fluorescent feature
- Never forget the importance of maintenance
It’s like making sure the maintenance is not compromised in any sense. When the maintenance is performed from time to time, the energy consumption is reduced by 15%. Just imagine, if there is a system breakdown then it will cost more for the hotel, customers will not be at ease, and the hotel will look like everything is filled with hassle & stress. So, it’s important to get the maintenance of everything done every 6 months or depending on your customer base.
- Let the automation be the game-changer
The use of updated technology with the touch of automation will be right. Whether you talk about efficiencies, time-saving, limiting labor cost, or ensuring the customer has a positive experience, everything will just get better with automated service. Once the process is streamlined the customers will automatically prefer the specific hotel over others.
